❌ system greeting (spaces not allowed)❌ responses.error (dots not allowed)❌ validation@email (special characters not allowed)❌ /system/greeting (cannot start with slash)❌ system/greeting/ (cannot end with slash)
Name: system/customer-serviceContent: You are a customer service representative for Autoblocks. Always be helpful, professional, and solution-oriented. If you cannot resolve an issue, escalate to a human agent.
Name: responses/appointment-confirmedContent: Thank you, {{ customerName }}! Your appointment is confirmed for {{ appointmentDate }} at {{ appointmentTime }}. You'll receive a confirmation email shortly.